ARTICLES

Merry Christmas

WIKIPEDIA: Christmas or Christmas Day is an annual holiday generally celebrated on December 25[2][3][4] by billions of people around the world. It is a Christian feast that commemorates the birth of Jesus Christ,[5][6]liturgically closing the Advent season and initiating the season of Christmastide, which lasts twelve days.[7] In much of the world’s nations Christmas is a civil holiday,[8][9][10] is celebrated by an increasing amount of non-Christians,[1][11][12] and is an integral part of the Christmas and holiday season.

The precise day of Jesus’ birth, which historians place between 7 and 2 BC, is unknown. In the early-to-mid 4th century, the Christian Church in the West first placed Christmas on December 25, a date later adopted also in the East.[13][14] Theories advanced to explain that choice include that it falls nine months after the Christian celebration of the conception of Jesus,[15] that it was the date of the Romanwinter solstice,[16] or of some ancient winter festival.[15][17]

The original date of the celebration in the East was January 6 (see Epiphany) and that is still the date of the celebration in Armenia, where it is a public holiday, and for the Armenian Apostolic Church.

In the present century there is a difference of 13 days between the Julian Calendar and the more generally used Gregorian Calendar. Those who use the Julian calendar or its equivalents thus celebrate December 25 and January 6 on what for the majority of people is January 7 and January 19. For this reason, Ethiopia celebrates Christmas, both as a Christian feast and as a public holiday on what in the Gregorian Calendar is January 7.[18]

Many of the popular celebratory customs associated in various countries with Christmas have pre-Christian or secular themes and origins. Popular modern customs of the holiday include gift-givingmusic, an exchange of Christmas cardschurch celebrations, a special meal, and the display of various decorations; including Christmas treeslightsgarlandsmistletoenativity scenes, and holly. In addition, several figures, known as Saint NicholasFather Christmas, and Santa Claus, among other names, are associated with bringing gifts to children during the Christmas season.[19]


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A Fountain of New Fonts

by Thom Hiatt

In 1980-something, I was on the newspaper staff at my elementary school. We used Apple IIe computers and a newsletter layout software to design our school paper. We printed them on dot matrix printers, and I recall the ink ribbon was a dark green color. To make the headlines “interesting” we could choose from Bold, Underlined, or Italic.

I also worked on the school paper in high school. I was the advertising salesman, which meant that I was often responsible for the ad design / layout as well. We used Mac computers and (if I recall) layout was done with PageMaker (which was popular but no longer exists). Of course we had access to a better selection of fonts like Arial, Verdana, Tahoma, etc, and we used a black and white apple laser printer for output. (Oh, and we still had bold.)

Not too many years ago, you could pick up a CD-ROM of “1000+” fonts at your local department store, Best Buy, Costco, etc. These were good, but too many of them fell deep into the “cheesy” category.

Today, for better or worse, we have access to an even wider selection of type-faces and fonts. Most of which you simply download.

Software has made it possible for artists throughout the world to create their own fonts. And these pro-home-made fonts often are distributed for the artist’s recognition alone. In other words, FREE. And for the low-budget and downright cheap folks out there, this is great news.

Better still, cufón font technology in CSS3 allows us to create web pages using specialized fonts as text, rather than as still images. In other words, back in the day, if you wanted a web site to show an artistic font, you had to save the words as an image, and embed the image into the site. And that’s bad because it takes longer to download, it’s not often searchable, and you cannot copy text from images (easily).

So this new web site tech lets us use a “web font” and display it to the user, as searchable, copyable, fast-downloading text. The navigational type on this site, for example, uses a web font.

Some non-profit groups and even Google have gotten into the font game, too. They are not so much looking to make a buck, but rather, they want to make our online experience better, faster and more interesting.

So whether you are looking to expand your horizons and find an exciting new font for your school paper, OR you are a web developer looking to use something a little more exciting than Bold Arial, here are a few Open Source web sites with free font downloads, as well as tips on how to use the fonts in your web sites:


The Best $100 I Ever Spent

by Thom Hiatt

I lost a $100 bet today. Here’s how…

To celebrate Columbus Day, I took my daughter to the San Diego Zoo to purchase a one-year family membership pass. During the visit, my daughter wanted to take the Skyfari tram to the Polar Bear Plunge on the opposite side of the park. We soon found ourselves in gondola/car/bucket #25 and made our way to see the polar bears.

When it was time to leave we got back in line to take the sky tram back toward the entrance. There were AT LEAST 70 people in front of us. For fun, I said, “If we get into the same car #25 to go back, I’ll give you a hundred bucks!” Of course I knew that the chances were slim at best.

Standing in the wheelhouse with only eight people in front of us, I looked up to see the oncoming gondolas. I could see that #25 was only four away. I sized up the people in front, guessing who was with whom. I soon realized I was doomed…

Moments later, my daughter burst with excitement. She must have described $100 about ten different ways.

So, later in the afternoon I produced a fresh one hundred dollar bill and presented it to her. She was over-joyed. I was happy for her, but more important to me was for her to know that I did what I said I was going to do. It was the best $100 I ever spent.

I take a lot of pride in knowing that people can trust me. If I tell you I am going to do something, in a certain way, or by a certain time, I do it.

I also don’t gamble very often. And now you know why.


Google Remote Desktop puts you in two places at once!

by Thom Hiatt

Once a week, a relative calls you and asks for help with his or her computer. You’re happy to help, but it’s sometimes difficult to do over the phone. And you don’t have time to make a special trip… Well, good news…

Google has released “Google Desktop Remote” for use on the Chrome browser, allowing Person A to remotely use Person B’s computer. The program works across platforms, so even if you have a PC and your buddy has a Mac or Linux, you’re good.

Don’t understand what it means to Remote to someone’s computer? Imagine sweeping your friend’s floor, and painting his living room wall, all from the comfort of your sofa. It’s like you’re there helping him, but you’re not actually there!

Remote Desktop Services have been available for some time now, especially paid services like Go To Assist. There have also been some free services floating around, but probably not worth the necessary trust and peace of mind you have to have to use certain free services. I feel like I can trust Google, and I would have no problem encouraging clients to do the same.

To get started, both parties need to do the following:

  1. Open up your Chrome browser and log into your Google / Gmail Account. (If you don’t have Chrome, visit chrome.google.com and then download / install for free.) For an opinion on Chrome, see below.
  2. Using Chrome, go to chrome.google.com/webstore and search “Google Remote Desktop.” You will find the app available for free. Click “Add to Chrome” and it will begin to download & install immediately.
  3. Next, a browser window displays all of your installed apps. Choose Google Remote Desktop.
    • If you are SHARING your computer screen with someone else (you’re the one who needs help) you click the blue link “Share this Computer.” You will be prompted with a private, 12-digit number. You need to give this number to the person helping you. (Sharing the code can be done by phone, email, text message, etc.)
    • If you will be VIEWING your friend’s screen (you are offering the help) you simply type in your friend’s 12-digit code.

At this point, the HELPER can see and control the HELPEE’s screen. In other words, Whizbang Timmy can see Dear Dad’s computer screen, move the mouse, click, type, and essentially do what he needs to do to help dad out of a bind. When one or both people are finished, they simply click the Disconnect button. NOTE: The second time you use the app, you don’t have to do all the above. You just open Chrome, and open the app here. No need to re-download and install.

We’re excited about Google Remote Desktop. Let us know how it works for you.

BONUS READING POINTS: OUR OPINION ABOUT CHROME

To access the internet, your computer needs a “browser.” Most people use Internet Explorer because most people still have Windows computers, and Internet Explorer is what usually comes built-in.

But there are other lots of choices for browsers, and some may provide you with a better experience. Lots of smart people realize this and have flocked to alternative browsers.

The three biggest “players” in modern browsers are Internet Explore from Microsoft, Firefox from Mozilla, and Chrome from Google. I personally prefer Chrome because it is light-weight, fast, and secure. Prior to Chrome, I used Firefox. And prior to Firefox, I used Internet Explorer… not because I liked it, but because that’s about all there was.

If you are still using Internet Explorer, I encourage you to give Chrome a try. Not only do you need it for the above-mentioned remote desktop app, but you might just create a better, faster, and safer online experience for yourself.


Thank you Steve Jobs

 

Thank you, Steve, for your wisdom, your vision, your contributions, dedication, and for putting your heart and soul into your important work. You have helped the world is so many ways, and we will miss you.


Staying Safe Online

by Thom Hiatt

(No, this is not another article about telling your kids not to chat online with strangers. It’s about you, the adults. And what YOU are putting online.)

We manage dozens of web sites. The level of responsibilities varies, and in many cases it’s simply a matter of updating information on the site.

Yesterday a client wrote to us requesting to add a simple button / link that would go from one page on her web site to an external resource. The external resource is a “volunteer scheduler” of sorts and allows people to sign up and fill various roles needed to execute an event. In her case, it is a weekly event.

So we installed the button as requested, and then tested to make sure everything worked properly. During our test, we quickly realized that the external scheduling system was displaying volunteers’ first and last names, and a log-in was not necessary. I immediately contacted the client and suggested she use an alternative, more secure method to assist volunteer sign ups. I wrote:

Stacy, The button has been installed, however, we might want to do things differently. I can see that Joelle Marlenti is volunteering on October 8th at 9 a.m. Because of her role, and because this is a family event, I assume she is a minor and that her family will take her to the event, and stay with her while there. I assume her whole house will be empty at that time. She has a unique last name, and I know her approximate location because of the location of your organization. After looking around online for only three minutes, I see that her parents are Tim and Sue. They live at 1967 Caminito Benne. Their home phone is (555) 436-3255. Tim works at the Springfield News, and Sue works at the Natural Selection Cafe. I can see their house on Google Maps, and I can see on Zillow that an identical house is for sale across the street. The house for sale has photos throughout the house, which means I can assume the overall floorplan of the Marlenti’s home. I know where the master bedroom is, the entertainment center, the home office, etc. Easy in, easy grab, easy out.

Needless to say, she responded quickly and we removed the button. She is currently looking into other options that are more secure. Granted, if the volunteers used only first names, nick names, etc, the situation would be a lot better, but not perfect.

I am writing and sharing this article for your benefit. First, you should take note of what you and your kids are putting online. Second, you should keep an eye out for what others are putting online. And third, if you run an organization, you should be sensitive to what information you are distributing.

What you are putting online:

Don’t write on your facebook page, “My wife and I are going to the movies tonight! Can’t wait! So excited.” Instead, wait a few days and write, “We saw Raiders Return last week and really enjoyed it. Highly recommended!”

What others are putting online:

Be aware of how your company or organization lists you in staff directories, etc. Also, make sure that your event and meeting notes are not publicly accessible. Even a PDF file is searchable and often contains detailed information about who you are, and where you will be, at what time. If these docs must be online, be sure they are in a password protected area. PDFs should be locked with their own passwords as well, etc. Change the web site passwords once a month or quarterly.

This situation is particularly common with Churches, Schools, and Non-Profit Organizations. Not only do they conduct numerous events with lots of volunteers, but they also live life with a certain innocense. “We’re good people. We are surrounded by good people. We do good work for the community. Nobody would harm us.” Sure, I am painting with a broad brush, but believe me, this is truly what I see most of the time.

Simple Steps for Safety

  1. Google yourself. You’ve heard it before, but you should do it, and do it often. If you go by Mike, also look at Michael. To make more specific searches, wrap phrases with quotes. To search for Mike Smith in a PDF, google: Mike Smith filetype:PDF.
  2. Take a moment and sign up for a Google Alert. It’s free. You simply tell Google, “Whenever you find ABC anywhere online, send an email to me at this email address.” Of course, once you’ve been alerted, it’s sort of too late. However, at the very least, you can contact the source and request the information be changed or removed. If they comply, it should be just a matter of weeks before it’s mostly gone.
  3. Where information must be online, try to make sure it’s minimal. If there’s only one Mike on the Committee, then no need to use his last name.
  4. Try not to publicize your upcoming / current schedule on facebook and other social media. Instead, use social media to reflect on past events.

Stay safe out there, and thanks for reading. Let us know your thoughts, and other suggestions.


Are your ducks in a row?

by Thom Hiatt

“Don’t be intimidated about having to write articles for your web site,” we tell clients, “You can just write about the best or worst thing that happened during the day / week.” Occasionally we recommend that a client blog about things he or she has learned and would like to share with others.

We follow our own advice. And once in a while we even write about things that just blow us away.

Over the past few days I have had an ongoing experience that warrants a blog post. It occurs to me that companies that have their ducks in a row are simply more successful… Or at least their customers THINK they are more successful.

My situation has to do with a hotel room I have been trying to book for an upcoming event in October. And the problem comes from the fact that the hotel’s customer service, management, and sales departments are clearly not on the same page.

(Please, take this article as advice, and not so much a gripe session. Sure, it could go either way, but read it for your business’ own good.)

One week ago, the event organizer let me know by email that I was to call a specific hotel and ask for the ACME Company room block rate, for the specific night. So I called, and the front desk had no knowledge of the company, the block, or the rate.They suggested I speak with the Sales Manager, but said he was out.

I called the next day, asked to speak with the Sales Manager, and was put in his voice mail. I left a message, and did not receive a return phone call.

The next day I sent an email to the hotel manager, simply requesting help booking the room. I did not hear back from her.

I called again to the front desk and put a temporary reservation on a room, pending their confirmation with the Sales Department of the rate. The agreement was $119 for the night.

The weekend passed, and today I called again. The front desk still had no information about the event, the block, or the rate. They patched me to the Sales Manager, and again, I was put into voice mail.

I waited 30 minutes. And decided to go online. I found a web site offering a better room in the same hotel, for less money than the $119 I had originally been given as part of the “discounted group rate.” I booked it, knowing from the web site that I could cancel at anytime with no penalty. I felt this was a good idea since I was still waiting to hear back from the hotel’s sales manager.

Another 30 minutes passed and the Sales Manager called me back. This is where it got interesting:

  1. He had information about the event, and had the event organizer’s name.
  2. He asked ME for the organizer’s phone number because he said, “The number I have does not seem to be going through. I must have written it down incorrectly.”
  3. He had no idea where I would have gotten a better rate for a better room. He claimed that, “These 3rd parties come up with the craziest stuff.”

The good news is that I am booked (thanks to a crazy third party) and my needs are met.

The bad news is that others are likely dealing with this nonsense as we speak.

A few questions come to mind:

  • “Why do we all get suckered into these block room rates when often they are not as good as just booking it ourselves online?”
  • “With the systems and technology available these days, how can 5-7 business days pass and a major hotel in a major city does not have its ducks in a row?”
  • “How is it even possible that a front desk operator cannot look up a group event and answer a simple question?”

Are the ducks in a row at your company?

  • Do customer service reps know about your marketing programs? Do they know what you are currently promoting? And are they equipped to handle a variety of likely incoming questions?
  • Are your account reps and managers trained to reply to incoming messages quickly and effectively? Remember that even a 15-minute delay can cause you to lose a sale.
  • Are you working to make each customer transaction as quick and painless as possible, with the fewest opportunities for snags and errors?

Let us know your thoughts and ideas in the comment form below. Thank you for reading.


Juice Up Your Podcast Downloads

by Guest Writer, Paul Bauer, of Bauer-Power.net

For the longest time I was using Miro at home to download some of my favorite video podcasts from the internet. I love lots of shows on Revision3, and I also have my own podcast as some of you may know. Sure, with a lot of these shows you can simply stream them online, but I like to watch these shows on my TV using my POS Mvix Ultio Pro.

What I would do is download the videos to my desktop PC at home using Miro, then… read more


Finding Your Strengths

by Thom Hiatt, Founder, Twin Bees Communications, LLC

I recently completed a personality/strengths test (strengthsfinder.com) and received these results. Let us know about any strenghts/personality test you’ve taken, and what you thought of the results!

Activator

“When can we start?” This is a recurring question in your life. You are impatient for action. You may concede that analysis has its uses or that debate and discussion can occasionally yield some valuable insights, but deep down you know that only action is real. Only action can make things happen. Only action leads to performance. Once a decision is made, you cannot not act. Others may worry that “there are still some things we don’t know,” but this doesn’t seem to slow you. If the decision has been made to go across town, you know that the fastest way to get there is to go stoplight to stoplight. You are not going to sit around waiting until all the lights have turned green. Besides, in your view, action and thinking are not opposites. In fact, guided by your Activator theme, you believe that action is the best device for learning. You make a decision, you take action, you look at the result, and you learn. This learning informs your next action and your next. How can you grow if you have nothing to react to? Well, you believe you can’t. You must put yourself out there. You must take the next step. It is the only way to keep your thinking fresh and informed. The bottom line is this: You know you will be judged not by what you say, not by what you think, but by what you get done. This does not frighten you. It pleases you.

Maximizer

Excellence, not average, is your measure. Taking something from below average to slightly above average takes a great deal of effort and in your opinion is not very rewarding. Transforming something strong into something superb takes just as much effort but is much more thrilling. Strengths, whether yours or someone else’s, fascinate you. Like a diver after pearls, you search them out, watching for the telltale signs of a strength. A glimpse of untutored excellence, rapid learning, a skill mastered without recourse to steps—all these are clues that a strength may be in play. And having found a strength, you feel compelled to nurture it, refine it, and stretch it toward excellence. You polish the pearl until it shines. This natural sorting of strengths means that others see you as discriminating. You choose to spend time with people who appreciate your particular strengths. Likewise, you are attracted to others who seem to have found and cultivated their own strengths. You tend to avoid those who want to fix you and make you well rounded. You don’t want to spend your life bemoaning what you lack. Rather, you want to capitalize on the gifts with which you are blessed. It’s more fun. It’s more productive. And, counterintuitively, it is more demanding.

Communication

You like to explain, to describe, to host, to speak in public, and to write. This is your Communication theme at work. Ideas are a dry beginning. Events are static. You feel a need to bring them to life, to energize them, to make them exciting and vivid. And so you turn events into stories and practice telling them. You take the dry idea and enliven it with images and examples and metaphors. You believe that most people have a very short attention span. They are bombarded by information, but very little of it survives. You want your information—whether an idea, an event, a product’s features and benefits, a discovery, or a lesson—to survive. You want to divert their attention toward you and then capture it, lock it in. This is what drives your hunt for the perfect phrase. This is what draws you toward dramatic words and powerful word combinations. This is why people like to listen to you. Your word pictures pique their interest, sharpen their world, and inspire them to act.

Arranger

You are a conductor. When faced with a complex situation involving many factors, you enjoy managing all of the variables, aligning and realigning them until you are sure you have arranged them in the most productive configuration possible. In your mind there is nothing special about what you are doing. You are simply trying to figure out the best way to get things done. But others, lacking this theme, will be in awe of your ability. “How can you keep so many things in your head at once?” they will ask. “How can you stay so flexible, so willing to shelve well-laid plans in favor of some brand-new configuration that has just occurred to you?” But you cannot imagine behaving in any other way. You are a shining example of effective flexibility, whether you are changing travel schedules at the last minute because a better fare has popped up or mulling over just the right combination of people and resources to accomplish a new project. From the mundane to the complex, you are always looking for the perfect configuration. Of course, you are at your best in dynamic situations. Confronted with the unexpected, some complain that plans devised with such care cannot be changed, while others take refuge in the existing rules or procedures. You don’t do either. Instead, you jump into the confusion, devising new options, hunting for new paths of least resistance, and figuring out new partnerships—because, after all, there might just be a better way.

Command

Command leads you to take charge. Unlike some people, you feel no discomfort with imposing your views on others. On the contrary, once your opinion is formed, you need to share it with others. Once your goal is set, you feel restless until you have aligned others with you. You are not frightened by confrontation; rather, you know that confrontation is the first step toward resolution. Whereas others may avoid facing up to life’s unpleasantness, you feel compelled to present the facts or the truth, no matter how unpleasant it may be. You need things to be clear between people and challenge them to be clear-eyed and honest. You push them to take risks. You may even intimidate them. And while some may resent this, labeling you opinionated, they often willingly hand you the reins. People are drawn toward those who take a stance and ask them to move in a certain direction. Therefore, people will be drawn to you. You have presence. You have Command.